• comprehensive customer service, from sales, customer service to applications and complaints with their behavioural analysis
• order Management that is process management based on the workflow consisting of:
  • customer application management – ordering, modification and resignation  from service
  • service activation process management - cooperation with activation  systems
  • management of resource allocation processes for services - such as  subscriber terminals, SIM cards, numbering, etc.
  • commercial and technical partner support (fitting companies)
  • loyalty systems - dedicated loyalty systems for carrier’s clients
     

Customer Care – a functionality dedicated to comprehensive customer service and sales through Call Center / Contact Center, Customer Service Point.

Order Management – ensures correct operation and management of complex business processes such as telecom services ordering, configuration change or service resignation. This module is the center / engine that controls business processes. Controls the flow of information and data as well as delegates and supervises the execution of sub-processes to other systems.

Customer Analysis – includes tools for reporting and advanced analyses (data warehouses/OLAP), as well as a wide range of ready-made customer service reports. The following reports are available as standard:

• RFM analysis (Recency, Frequency, Money)
• customer value analysis
• profit cycle
• customer contact frequency
• comparative analysis of sales to the customer in two consecutive periods (e.g. years)
• customer satisfaction level
• leave analysis (churn)

Loyalty Management – a complete set of tools enabling the development of loyalty programs for telecom carrier’s customers and partners. This module also includes a comprehensive analysis of efficiency of particular actions as well as specific loyalty programs.