Software Mind SA won a prize in the Innovation of the Year 2009 contest for the Software Mind IPTV Solution system. The contest is held under the auspices of the Ministry of Regional Development and FIRE Innovation Centre.

Software Mind IPTV Solution is an integrated entertainment information system, allowing hotels to offer a unique portfolio of dedicated services for the most demanding customers, and thus, to gain additional profit.

The primary task of this solution is to equip a hotel room with a modern and user-friendly multimedia system. As part of the solution, high-quality TV (HD) and virtual video rental shop/video on demand service (VoD) are delivered to the guests. By applying the latest technology, it is possible to customise the solution to the image and needs of a hotel and at the same time take care of promotion and brand consistency.

The main functional advantage of the system is its flexibility and easy operation. Examples of implemented solutions:

• The hotel is able to offer guests a wide range of services such as information about the hotel’s spa, a digital restaurant menu or wine list.
• The television set provides the customer with information about loyalty programs, upcoming promotions, the hotel, the city, as well as the upcoming cultural events.
• Dynamic services such as weather or latest news, which appear not only in hotel rooms, but also in places such as the lounge, the reception or the bar.
• A service that displays real time status of the hotel bill is also a major convenience. The system also provides the possibility of displaying advertisements and notifications of messages left.

An important issue addressed by the system is its response to the need of being identified expressed by clients. Software Mind IPTV Solution provides full personalisation of the message, dynamically adjusted to the customer.

The Software Mind IPTV Solution system provides integration with external PMS and CRM systems in order to personalise the communication medium, create an appropriate and dedicated offer of additional services tailored to the needs of the most demanding customers.

The system allows remote management and data transmission monitoring, dynamic content management and rapid adjustment of TV channels to the needs of the recipient. Elements monitoring the system ensure its high reliability.

The main distinguishing factor is the provision of a complete end-to-end solution, providing all the necessary elements for the proper functioning of the Software Mind IPTV Solution system, including modern TV sets, consulting services, support in negotiations with content providers and post-implementation support.